Chevrolet Recruitment 2014 | PT General Motors Indonesia Manufacturing Career Opportunities 2014. Philosophy to look ahead that brings the Volt from concept to production is also responsible for products such as the Equinox and Cruze, whose story is recognized by a lot of critical praise, third-party recommendations, and growing numbers of new customers to Chevrolet. Similarly, the Camaro and Corvette continue a six-decade legacy of providing high-performance values, bringing advanced technology at an affordable race car.
IT Service Center Live Technician
Bekasi
Responsibilities:
Responsibilities:
- Greet customers and help schedule appointments.
- Ability to answer process questions, such as refresh date, how to submit requests, how to order new services, and how to use Outlook, Webmail, VPN, etc.
- Know contacts for all areas, such as cell phone coordinators, escalation points, etc.
- Ensure highest level of customer satisfaction and enthusiasm is achieved.
- Coordinate customer flow in room while managing off-times, such as lunches, vacation, and sick days.
- Ensure room supplies are adequate and stocked, such as peripheral equipment (batteries, mice, LAN cables, cable locks), adapter, etc.
- Manage all escalations and follow-up to their conclusions (Example: Unknown service type research).
- Provide direction when technicians hit roadblocks on next steps for specific cases. Close loop with new solutions to central leadership team.
- Seek process improvement opportunities and implement them for success of the rooms, such as the scheduling tool and room workflow.
- Participate in monthly Overview meeting with IT team and other IT Service Center Live team for process improvements, roadblock resolution, and general concerns and questions
- Have good communication skills, customer focus, and ability to multi-task.
- Minimum Bachelor or Master Degree in IT
- have knowledge of the client and PC Support
- have knowledge of IT support needs
- have knowledge of the IT infrastructure area
- have knowledge of Safety Standards and regulatory compliance requirementsExposure to General IT Office Application
- Min. 2 years experience supporting users; PCs; IT Process and Administration
- Experience working on small projects
- Able to support planned and unplanned tasks on an ad-hoc basis
- Good communicate skills in both oral and written English
Send your application before 18 January to Chevrolet Recruitment
Apply IT Service Center Live Technician Chevrolet